Voyc is a contact centre speech analytics and quality assurance software company.

Voyc is a speech analytics software company that uses AI technology in the quality assurance space and allows call centres to monitor 100% of all calls against simple and complex scripts. Unlike other Quality Management Solutions, Voyc is able to assess calls with a dynamic script that changes depending on the consumers responses. With Voyc, QA costs can be reduced by 80%, as well as deliver insights on what the best agents are saying to improve conversions. Email alerts are generated if certain words are mentioned in a call (eg: Ombud, complain, unhappy etc) – this reduces Ombud and customer complaints significantly. Calls are also monitored according to emotion of the customer – happy, sad, frustrated etc.

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